Activity 01 – Example dialogs

Example 1

John: Good morning, all. Let’s start with the sales report for this quarter. Maria, could you provide an update on the sales figures from last month?
Maria: Excuse me, John. I’m sorry to interrupt, but before we start, I have some urgent updates regarding the marketing campaign. We’ve received feedback from the focus group suggesting that our messaging needs to be more targeted towards younger demographics.
John: Of course, Maria. Please go ahead and share the key points with us.
Ahmed: If I may, Maria, before we delve into the details of the marketing campaign, I think it’s important to address the concerns raised in the sales report. It seems there’s a downward trend in the performance of our latest product line.
Maria: You’re right, Ahmed. Thank you for bringing that up. Let’s discuss the sales report first, and then we’ll move on to the marketing updates.

Example 2

Pierre: Hello, everyone. Let’s discuss the upcoming project deadlines. Mei, could you share the progress of your team so far?
Hao: I’m sorry to interrupt Pierre, but before we proceed, I’d like to suggest a slight adjustment to the project timeline. Our team has encountered some unexpected challenges that might affect our delivery dates.
Pierre: Thank you, Hao, for bringing that to our attention. Could you elaborate on the challenges you’re facing?
Fatima: If I may, Pierre, before we discuss the timeline adjustments, I think it’s crucial to address the resource allocation issues that have been hindering our progress. We’ve been experiencing a shortage of manpower in certain areas, which has slowed down our workflow.
Pierre: Excellent point, Fatima. Let’s prioritize resolving the resource allocation issues first, and then we’ll revisit the project timeline adjustments.

Example 3

Michael: Okay, everyone. Let’s move on to the budget review. Andrew, could you provide an overview of the expenditure trends for the past quarter?
Amir: Sorry to interrupt, Michael. I think it’s crucial to address the issues raised in the customer feedback first. We’ve been receiving complaints about the quality of our customer service, particularly in response times and problem resolution.
Michael: Thank you for bringing that up, Amir. Ana, as head of customer service, could you provide some insights into how we can improve our service delivery?
Ana: Absolutely, Michael. Actually, before we delve into the budget review, I’d like to propose a few strategies to enhance our customer support processes and ensure a better experience for our clients. Let’s discuss those first, and then we can review the budget allocations accordingly.

Course Discussion

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