1. Explaining the problem (can’t)
- “It can’t connect to the network because the Ethernet cable is unplugged.”
- “He can’t open the file. It appears to be corrupted.”
- “It can’t open the file because the file format is not supported.”
- “She can’t join the video conference. Her webcam isn’t working.”
- “I can’t access the database because the database server is undergoing maintenance.”
- “She can’t access the software. It keeps crashing her computer.”
2. Explaining the problem (doesn’t)
- “He doesn’t have the necessary qualifications for the job.”
- “He doesn’t understand the new software system. He needs additional training.”
- “She doesn’t agree with the proposed changes to the marketing strategy.”
- “It doesn’t comply with industry regulations. We need to make adjustments.”
- “She doesn’t handle customer complaints well. We need to address her communication skills.”
- “It doesn’t align with our company values. We need to reconsider our partnership.”
3. Explaining the problem (won’t)
- “It won’t connect to the network despite multiple attempts to troubleshoot.”
- “It won’t print the documents, even after replacing the ink cartridge.”
- “It won’t open the file, indicating a possible corruption in the document.”
- “It won’t send emails, showing an error regarding SMTP authentication.”
- “It won’t run the software, crashing immediately upon launch.”
- “It won’t display the webpage, showing a ‘server not found’ message.”
4. Previous attempts to resolve
- “Have you attempted to reinstall the software?”
- “Does restarting the router usually restore the connection?”
- “Did you try clearing the cache and cookies in your browser?”
- “Have you tested it on a different device to see if the problem persists?”
- “Does updating the drivers for your printer typically resolve the printing issue?”
- “Did you contact technical support for assistance?”
5. Offering help
- “Can I help you with that?”
- “Let me see if I can fix it.”
- “I should be able to get it to work.”
- “Let me know if you need a hand with that.”
- “I’ll try to figure out how to set up this conference call system.”
- “Let me take a look at it.”
